Privacy Policy

Effective Date: November 3, 2025

Vaudio Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vaudio Sync App and any related platforms or services (collectively, the “Service”).

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Service.

1. Information We Collect

1.1. Information You Provide to Us

Account Information: When you register for the Vaudio Sync App, we collect your name, email address, password, and subscription preferences.
Billing Information: Payment details are processed securely by our third-party payment processors. Vaudio Limited does not store or directly process your credit card or bank information.
Content Uploads: You may upload audio, video, or other media files which may contain personal data, such as your image, voice, or identifying information.
Support Communications: When you contact us for support, we collect your contact details and any information you provide in your message or attachments.

1.2. Information We Collect Automatically

Usage Data: Includes device type, operating system, IP address, access times, pages or features accessed, and other diagnostic information.
Log Files and Analytics: We may use analytics tools to help us understand usage trends, monitor system performance, and improve functionality.

1.3. Information from Third Parties

Third-Party Accounts: If you sign in using Google, Apple, or other third-party services, we may receive limited information (such as your name and email address) depending on your privacy settings with those providers.

2. How We Use Your Information

We use collected data to:

Provide, operate, and maintain the Vaudio Sync App
Improve, personalise, and enhance the Service
Communicate with you, including updates and support messages
Detect, prevent, and address fraud, security, or technical issues
Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR / UK GDPR)

We process personal data under the following legal bases:

Consent: When you have given explicit permission
Contractual Necessity: To deliver the Service you have requested
Legal Obligation: Where processing is required by law
Legitimate Interests: To improve our Service, maintain security, and operate efficiently

4. Sharing of Information

Service Providers: We share data with cloud hosting, analytics, payment, and customer support providers who process data on our behalf under strict confidentiality terms.
Legal Requirements: We may disclose data to comply with applicable law or respond to lawful requests.
Business Transfers: In case of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.

5. Your Rights and Choices

5.1. Your Rights (GDPR / UK GDPR / CCPA)

You may:

Request access to and a copy of your personal data
Request correction or deletion of your data
Object to or restrict certain processing activities
Request data portability

5.2. Your Choices

Marketing Communications: You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
Account Settings: You can manage or delete your account through the app or by contacting us.
Cookies and Analytics: You can adjust your browser or device settings to manage cookies and analytics permissions.

6. Data Security

We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access.

7. Data Retention

We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Data that is no longer required will be deleted or anonymised.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your own. When this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs), Binding Corporate Rules, or adequacy decisions to ensure compliance with data protection laws.

9. Children’s Privacy

The Vaudio Sync App is not intended for children under 13 (or 16 within the EEA/UK). If we become aware that personal data has been collected from a child without parental consent, we will promptly delete it.

10. Third-Party Services and Links

The Service may include links or integrations with third-party websites, apps, or tools. We are not responsible for their privacy practices and encourage you to review their policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will include a revised effective date, and material changes will be communicated through the app or via email prior to taking effect.

12. Contact Us

For privacy inquiries or data requests, please contact:

Vaudio Limited
Email: andy@vaudio.mx
Website: www.vaudio.mx